#DanaCrash: Aero shoots for customers, gets backlash

by Tolu Orekoya

In response to the tragic air accident that happened on Sunday this week, Aero  took to the microblogging website, Twitter to allay fears about their service and to reassure the public about their safety record. Instead it has created a Twitter backlash, with many finding the tweets insensitive and inappropriate so soon after the tragedy.

The Timeline

The first tweet after the incident was actually a retweet, with a twitter denizen stating their flight record:

Soon after came this tweet,

@Boomyvic responded with this “Wld yu av said it isn’t properly maintained before?abegi”.

Aero tweeted this in response:

While Aero has had near-misses, on the website aviation-safety.net, they do not have any recorded accidents. However there articles about accidents such as this incident in August 2010, and this near-miss, also in 2010 skirt the “it is not a crash” line.

However there were lots of angry tweets in reply to the series, many seeing them as advertising and taking advantage of the mishap.





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