“We will not trade words with Omojuwa anymore” – Arik Air

by Stanley Azuakola

So, even if we wanted to ignore this story, Arik Air has made it difficult now. The airline is fast gaining a reputation: Best Use of Social Media to Rile Up Customers.

If you pay attention to social media in Nigeria, then you know about the public relations storm is raging in the Arik skies – involving blogger and social media activist, Japheth Omojuwa. 

Sometime in June, Omojuwa lost/misplaced/forgot his iPad in an Arik flight which took him from Abuja to Lagos. Apparently, his complaints to the airline went untreated and despite his letters to the airline, the iPad is still nowhere to be found.

That’s a big problem for Arik. Omojuwa knows how to raise a perfect storm. On twitter, the hashtag, #ArikWhereIsMyIpad began to trend on Twitter, as friends, fans and sympathisers of Omojuwa began to lend their voice to his cause. The airline responded in kind and tried to explain. But no truce was reached.

Apparently, Arik Air is tired of responding to tweets on the issue. Today, it released a ‘statement’ in three tweets:

Tweet 1:

Arik Air ‏@ArikAir

Arik Air will like to categorically state that we are not in possession of an iPad or any other devices belonging to @omojuwa.

The case has been taken to the Consumer Protection Council (CPC) which we have been contacted and responded to the body

As a responsible organization, we will not trade word anymore with anyone regarding this matter until CPC delivers their verdict.

In case you are wondering, the CPC there does not stand for Buhari’s party, it’s actually the Consumer Protection Council.

Back to the story: Omojuwa ain’t buying what Arik is selling. He had fresh words for Arik after their tweets:

J Japheth-Omojuwa ‏@omojuwa

@ArikAir I pledge to you Arik Air to be faithful to this, I will use you as an example on how not to treat customers. #ArikWhereIsMyIpad

 

What can we say? We pledge to keep following this story and keep you posted.

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Comments (7)

  1. Pingback: Rape is not about sex… « The Epiphron Diaries

  2. Arik Air experiences can be harrying. Once, I bought a business class ticket online because economy was sold out. I got to the airport to find out I couldn't fly because business class was full. So I bought another economy class ticket at the airport because there were seats available. I asked for a refund but it was not possible because the ticket was bought online. I tried to use the ticket on the next trip but I was told it was marked as flown and they could only resolve it in lagos. I gave them the ticket and after months of calls, they returned the ticket back to me that it had expired. I thanked them, wrote of the loses and moved on with my life. Harried hair is still the only flight that goes to Benin, Calabar and other places I go to, so I am left without a choice, but I am not a happy flier, for sure.

  3. Pingback: Dell to Arik Air, come in please… « The Epiphron Diaries

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  5. Omojuwa (foolishly) forgot his iPad on a plane. Who does that? Who is to blame for that? Not Arik, in my opinion. YNaija do better, we don't need crappy gist like this. Pledge ko, Fledge ni.

  6. & I pledge to keep tabs with this story to its very end ☺

  7. No need for this-"in case you are wondering, the CPC there does not stand for Buhari’s party, it’s actually the Consumer Protection Council."

    As it was already explained here-"Arik Air ‏@ArikAir

    The case has been taken to the Consumer Protection Council (CPC) which we have been contacted and responded to the body"

cool good eh love2 cute confused notgood numb disgusting fail