9mobile takes another step closer to customers at the Enugu Customer Forum 2017


Once again seeking more innovative ways to touch its customers, 9mobile, Nigeria’s most innovative and customer-friendly telecommunications company hosted subscribers in Enugu at its quarterly interactive feedback session, 9mobile Customer Forum.

Speaking at the event held on Thursday, September 7, Director, Brands & Experience, 9mobile, Elvis Ogiemwanye listed the benefits of the forum especially in product development based on customer feedback.

“We have enhanced some of our offerings and products such as ‘You and Me’ based on our customers’ suggestions.

“Before now, ‘You and Me’ used to be for just two people but at one of the forums, customers appealed to us and explained that as Africans, the family unit goes beyond the husband and the wife or the fiancé and fiancée; thus, they wanted us to upgrade ‘You and Me’ to accommodate their children and those they regard as family. Based on that feedback, ‘You and Me’ was modified to accommodate five members of a family,” he stated.

Gracing the forum was the Enugu State Commissioner for Housing, Hon. Charles Ogbo Asogwa who commended 9mobile for listening to its customers and improving its product development process through the Customer Forum initiative.

The 9mobile Customer Forum was also attended by 9mobile customers across all segments including the Mgbarogwu-Oji 1 of Amoji Nenwe, His Royal Highness, Igwe John Sunday Ifeanetu; Bishop of The Rock Family Church, Bishop Obi Onubogu; Professor of Veterinary Physiology and Pharmacology, University of Nigeria, Nsukka (UNN), Isaac Madubunyi and Lecturer, Department of Archeology and Tourism, UNN, Mrs. Oby Madubunyi.

In furtherance of 9mobiles’ commitment to customer-friendliness, the 9mobile team also visited and distributed free Insecticide Treated Nets to residents of Umuaji Mgbagbu-Owa community in Ezeagu Local Government Area of Enugu State.

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