Peace is defined as a state free of oppressive and unpleasant thoughts and emotions.
The experience of three passengers, aboard an Air “Peace” Lagos to Abuja flight on September 11, 2017, was the opposite of peace as they had an unpeaceful experience from the management of the airline.
The Passengers had noticed the blockage of the emergency exits point of the aircraft, with seats which they called the attention of the air hostess to. The air hostess could not give a definitive reason why the seat was placed at the emergency point. This elicited reactions from other passengers.
The air hostess later called the attention of the Pilot to the “unruly” passengers. Three of the passengers that protested the blockage of the emergency exits were arrested and charged to court!
According to Part 8 of the Nigeria Civil Aviation Authority (NCAA) Regulations, concerning aircraft operations, it states that “no person may allow carry-on baggage or other items to block access to the emergency exits when the aircraft is moving on the surface, during take-off or landing, or while passengers remain on board on the ground.”
This section of the NCAA regulations was flouted by the Airline and the passengers had to pay for their non-compliance. The method employed by Air Peace in dealing with the issue, shows a poor customer relationship between the airline and its passengers.
The passengers, despite the method with which they expressed their grievances, should have been heard and respected. The safety of an aircraft cannot be compromised, most especially blockage of an aircraft exit door which serves as an escape route in case of Air mishap.
Air Peace by its action has joined the growing list of service providers with poor customer relations in the country. The decision of the airline to arrest and prosecute their loyal customers is awful.