Customer service: Polls show women prefer First Bank to other, GTBank in 2nd place, Agree or disagree?


by Isi Esene

The NOI Polls, a leading opinion polling and research organisation in technical partnership with the Gallup Organisation (USA), has released its latest report which indicates that First Bank of Nigeria is the best financial institution in the country in terms of customer service delivery with 29 per cent votes.

The Snap polls which was conducted in the week of March 11, 2013, indicates that GT Bank follows closely behind with 26 per cent of respondents choosing the bank.

These 2 banks are perceived to be the best banks by a considerable distance. They are followed by Zenith Bank (9%), UBA (8%), EcoBank (7%) and Access Bank (6%).

Some other interesting facts came out this report as there were more female (31%) rooting for First Bank over GT Bank (23%) whilst there is only a difference of 1% for the males.

Read more from the NOI Poll report HERE.

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