It only took the Consumer Protection Council (CPC) forever to get on this, but thank goodness they have.
According to the notice of investigation, CPC stated that “these complaints in effect allege that the DStv service does not conform with international best practice and is specifically designed to exploit Nigerian consumers who have suffered loss by not being able to fully enjoy or receive the benefit or actualise the full purpose for which they purchased or subscribed to the service.”
CPC pointed out that the consumer complaints against DStv include “poor quality of service such as incessant disruption of service without compensation while subscription is current; wrongful abrupt disconnection of service during subsisting subscriptions; monthly subscriptions lasting less than 30 days; and poor redress mechanism and customer services.”
Others, it said, include “advertisements on customer care lines at the expense of consumers; poor implementation of decoder swap policy; and effecting price increase for subscriptions despite payment before due date of increase.”
This is not like that rubbish “OccupyDSTV” protest either. While DStv is well within its rights to increase subscription prices, they must be made to explain the reasons for their abysmal customer service, their lack of after-sales support, and all round poor quality of the product.