The Consumer Protection Council (CPC), is an agency under the supervision of the Federal Ministry of Trade and Investment was established by Act No. 66 of 1992, which commenced operations in 1999, when its institutional framework was put in place by the federal government.
According to information on its website, the mission of the agency are, protecting and enhancing consumers’ interest through information, provide speedy redress to consumers complaints, education and enforcement of appropriate standards for goods and services and promote an environment of fair and ethical trade practices.
However a quick review of the mission in respect of “protecting and enhancing consumers interest” is debatable.
Nigerian consumers have had various untoward experiences with service providers and CPC has not intervened.
The experience of some Air Peace passengers on September 11, 2017, is similar to what Air France did on August 25, 2017, to its Lagos bound passengers.
Their flight was cancelled twice without any reason by the airline and when they protested, Air France called the police and threatened them with arrest.
Despite the protest by the passengers about the delay, there was no form of compensation from the airline neither did Consumer Protection Council intervene.
The example stated above is insignificant compared to the poor customer service Nigerians get from service providers, government ministries, departments and agencies.
The Consumer Protection Council is enjoined to be at the forefront of obliterating poor service delivery to prevent a re-occurrence of such bad practices.
The Consumer Protection Council should live up to its responsibility of protecting the right of Nigerian consumers.
Omoleye Omoruyi… an apprentice web/game developer, novelist, sensitive to happenings in the world. Meet him @Lord_rickie on Twitter/Instagram
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