by Isi Esene

Passengers on the Arik Airline flight from Calabar, Cross River to Lagos had a grueling customer service experience as they were refused boarding on a flight scheduled for 1:30pm.

[READ: Banky W, others protest bad air conditioning on New York bound Arik Airline flight (WATCH)]

According to a passenger who was booked on the said flight,the airline’s service personnel denied them access claiming that the “till has been closed.”

According to the passenger who preferred anonymity: “Arik service personnel refused to check us in on economy class for the 1330 flight but went on to admit Business Class passengers.”

[READ: When push comes to shove: WATCH Arik Air passengers fight to board the plane]

The Arik staff, however, continued to attend to Business Class passengers ostensibly because “they paid double.”

YNaija.com put a call across to the Arik Customer Service phone-line but was advised to forward all enquiries through electronic mail. The airline is yet to respond to this allegations as at the filing of this report.

[READ: Drama as Arik Air passengers protest hours of delay in Port Harcourt (PHOTOS)]

The exchange between the passengers and the Arik service personnel was caught on tape and can be seen below.

Please watch and let us know if you have got a similar experience from the international airline: