by Jewel Stephen
True to its commitment of being a “One customer bank”, Sterling Bank Plc has demonstrated its unwavering dedication to excellent customer service by registering as a “Responsive Company” on Reportam.com.ng, a free-to-use, independent and unbiased portal for Nigerian consumers to post reports about good and bad customer service experiences.
Being a Responsive Company on Reportam.com.ng, affords Sterling Bank the opportunity to be alerted automatically about Complaints or Compliments, with the ability to view customer details, respond to reports and reach out to the customers amongst other benefits.
“We are happy that Sterling bank has shown true commitment to resolving its customers’ issues by registering on our platform” said Mrs. Ireti Oladapo, Head of Communications for Reportam.com.ng.”
“We hope other companies in Nigeria will emulate Sterling Bank and see the value this platform provides and register as Responsive Companies,” She added.
Speaking with the Reportam Team, the Customer Experience Manager of Sterling Bank, Ms. Oluwabusola Awosile enthusiastically said, “We are happy to register Sterling Bank Plc as a Responsive Company on reportam.com.ng. Delivering excellent service experience is at the fore front of what we do and we appreciate any platform that allows us to do this well.”
Reportam.com.ng, which was created by a group of young Nigerian professionals, is an online customer service feedback and complaint portal, which recently launched in Nigeria.
Through this platform, companies are able to view and resolve customer complaints, get commendations for good services and also reach out to their customers directly or via the Reportam website.