Customer service

Tag: Customer service

Sponsor October 4, 2018

Dear banks… quality customer service is important

A couple of weeks ago, I paid a visit to my bank to raise a bank draft as payment for goods I planned to receive from a major Nigerian FMCG…

Ezinne November 23, 2017

The Thread: How to guarantee steady income in your business

Nigerian-run businesses (and this includes social media vendors) do not totally get the importance of customer service. Beyond tweeting "RT, My customer might be on your TL", there's more to…

Op-ed Editor March 2, 2017

The Thread: Much ado about questions by customer care personnel

Twitter is threads and threads are Twitter. At least that's what this tweep (@Sasen_Aro) thought about Twitter's utility when she used the medium to pour out her heart about some of…

Oludolapo Adelana December 31, 2016

Ezinne Ajoku: The Customer Service fail [NEW VOICES]

2016 will be remembered for many things, and one of those things it will definitely be remembered for, thanks to falling oil prices, is the launch of the hashtag, #BuyNaijaToGrowTheNaira.…

Kolapo Olapoju January 13, 2015

The App that prompts you to report good and bad service || Reportam launches on mobile

by Jewel Stephen Reportam.com.ng has finally launched its mobile app on google play tagged “The only app that prompts you to report good and bad services in Nigeria” Reportam Mobile…

Kolapo Olapoju November 19, 2014

Ever had a hideous make up like this done for you? Report it right away

by Jewel Stephen The video below is a classic example of make up gone wrong. Reportam is where you can vent about a bad service given to you. Ever…

Kolapo Olapoju October 9, 2014

Reportam! Customer service complaint website launches in Nigeria

by Jewel Stephen So imagine you have just experienced a fantastic or horrible customer service. You wonder - What can I really do? Tell the Supervisor or the Manager? Rant…

YEditor August 22, 2014

Does Arik Air really deserve all the hate? | We investigate

by Adedayo Ademuwagun The video above was circulated a few months ago following an Arik Air flight from Calabar to Lagos. A lot of people complain on social media about…

June 24, 2014

EXCLUSIVE: ‘We’ll attend only to Business Class’ – Arik Airlines passengers left stranded in Calabar (WATCH)

File photo by Isi Esene Passengers on the Arik Airline flight from Calabar, Cross River to Lagos had a grueling customer service experience as they were refused boarding on a…

December 22, 2013

Drama as Arik Air passengers protest hours of delay in Port Harcourt (PHOTOS)

by Isi Esene Notorious for flight delays and generally muddling up take off schedules, Arik Air staff yesterday got the wrong side of passengers plying the route between Port Harcourt,…

April 19, 2013

Customer service: Polls show women prefer First Bank to other, GTBank in 2nd place, Agree or disagree?

by Isi Esene The NOI Polls, a leading opinion polling and research organisation in technical partnership with the Gallup Organisation (USA), has released its latest report which indicates that First…

December 11, 2012

Opinion: Stop trying to wow your customers

by Edward Israel-Ayide Most times we all believe we know what good customer service is; and therein is the first mistake we all make: WE BELIEVE. Sincerely how many times…

September 28, 2012

Akin Akintayo: No vexatious customer

by Akin Akintayo Social media can at once be both aggressive and effective. Many have put it to good use and organisations are slowly relearning the hard lesson of the…

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