A couple of weeks ago, I paid a visit to my bank to raise a bank draft as payment for goods I planned to receive from a major Nigerian FMCG I distribute for. As I stepped into the banking hall I knew it was going to be a very ‘long thing’ to get the draft... Read More

The Thread: How to guarantee steady income in your business

Nigerian-run businesses (and this includes social media vendors) do not totally get the importance of customer service. Beyond tweeting “RT, My customer might be on your TL”, there’s more to ensuring an enduring relationship with your customers and consequently more money in your pocket. The two go hand in hand. These are the lessons Ikenna... Read More

Opinion

Business, Customer service, making money, The Thread

March 2, 2017

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The Thread: Much ado about questions by customer care personnel

Twitter is threads and threads are Twitter. At least that’s what this tweep (@Sasen_Aro) thought about Twitter’s utility when she used the medium to pour out her heart about some of the ‘irrelevant’ questions asked by customer service personnel. Do see her query below: https://twitter.com/Sasen_Aro/status/836547784799055872 Reactions Storm in a teacup? https://twitter.com/BATTLETIDE/status/836683939767017472 i mean, you... Read More

Opinion

Customer service, feminism, irate customers, MTN, nigeria, The Thread

December 31, 2016

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Ezinne Ajoku: The Customer Service fail [NEW VOICES]

2016 will be remembered for many things, and one of those things it will definitely be remembered for, thanks to falling oil prices, is the launch of the hashtag, #BuyNaijaToGrowTheNaira. I'm not here to demand that you buy Naija. I'm here to inspire #BuyNaijaToGrowTheNaira by buying and using made in Nigeria products myself. — Ben... Read More

Featured

Customer service, entrepreneur, Ezinne Ajoku, New Voices

January 13, 2015

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The App that prompts you to report good and bad service || Reportam launches on mobile

by Jewel Stephen Reportam.com.ng has finally launched its mobile app on google play tagged “The only app that prompts you to report good and bad services in Nigeria” Reportam Mobile App provides a fast and easy way for consumers to view and report good and bad customer services in Nigeria. It also enable users to... Read More

The News Blog

#SurulereStartups, Customer service, Mobile app, Reportam

November 19, 2014

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Ever had a hideous make up like this done for you? Report it right away

by Jewel Stephen The video below is a classic example of make up gone wrong. Reportam is where you can vent about a bad service given to you. Ever had a bad customer service, share your experience at www.reportam.com.ng

Bad customer service, Customer service, Reportam

June 24, 2014

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EXCLUSIVE: ‘We’ll attend only to Business Class’ – Arik Airlines passengers left stranded in Calabar (WATCH)

by Isi Esene Passengers on the Arik Airline flight from Calabar, Cross River to Lagos had a grueling customer service experience as they were refused boarding on a flight scheduled for 1:30pm. [READ: Banky W, others protest bad air conditioning on New York bound Arik Airline flight (WATCH)] According to a passenger who was booked on... Read More

Arik, Banky W, business class, calabar, Cross River, Customer service, Economy Class, flight, lagos, nigeria, passengers, stranded

December 22, 2013

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Drama as Arik Air passengers protest hours of delay in Port Harcourt (PHOTOS)

by Isi Esene Notorious for flight delays and generally muddling up take off schedules, Arik Air staff yesterday got the wrong side of passengers plying the route between Port Harcourt, Rivers and Lagos when they were delayed for close to three hours without explanation. The passengers numbering about a hundred refused to allow passengers on... Read More

arik air, aviation, Customer service, delay, flight, fly, nigeria, passengers, Port Harcourt, rights, Rivers, safety

April 19, 2013

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Customer service: Polls show women prefer First Bank to other, GTBank in 2nd place, Agree or disagree?

by Isi Esene The NOI Polls, a leading opinion polling and research organisation in technical partnership with the Gallup Organisation (USA), has released its latest report which indicates that First Bank of Nigeria is the best financial institution in the country in terms of customer service delivery with 29 per cent votes. The Snap polls... Read More

Access Bank, banking, Customer service, Ecobank, first bank, gtbank, NOI Polls, UBA, Zenith bank

December 11, 2012

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Opinion: Stop trying to wow your customers

by Edward Israel-Ayide Most times we all believe we know what good customer service is; and therein is the first mistake we all make: WE BELIEVE. Sincerely how many times do we ask ourselves what customers really want, how many times do we even try to get off our high horse of believing that since... Read More

CEO, Customer service, self service, top man

September 28, 2012

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Akin Akintayo: No vexatious customer

by Akin Akintayo Social media can at once be both aggressive and effective. Many have put it to good use and organisations are slowly relearning the hard lesson of the customer being king. It is important Looking at issues to do with Problem Management some things are becoming quite evident. Seth Godin in his short blog a... Read More

Akin Akintayo, Customer service, facebook, opinion, twitter.